Support

We usually reply within two working days.

Email us at support@openbeta.works. If your question is about a specific ride or your account, include your Bendle ID (shown in the app under Profile). Please never send us your password or sign-in codes.

Recording rides

Why does Bendle need “Always” location access?

Bendle keeps recording your route while your phone is in your pocket and the screen is locked. Location is only recorded while a ride is in progress. Your route stays private unless you choose to share it.

My ride did not upload

Rides are always saved on your phone first, and upload once you are back online. Open the Rides tab while connected to retry. Profile shows how many rides are still waiting to upload.

The app closed during a ride

Open Bendle again. It recovers unfinished rides automatically and lets you continue or save them.

Bendle Pro

How do I cancel or manage my subscription?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your Bendle account does not cancel a subscription.

I changed phones and lost Pro

Sign in to the same Bendle account and tap Restore purchases on the Bendle Pro screen.

Refunds

Refunds are handled by the store you bought from: Apple (reportaproblem.apple.com) or Google Play.

Privacy and your data

• Export any ride as a GPX file from the ride screen.
• Share images hide the start and end of your rides by default. Change this in Profile → Share privacy.
• Read our Privacy Policy and Terms of Service.
• Delete your account and data.